1. Introduction

Viaana NGO ("we," "us") respects your privacy. This policy explains how we collect, use, and protect personal data of donors, volunteers, and beneficiaries (especially children) in compliance with GDPR and other privacy laws.

2. Information We Collect

For Donors/Volunteers:

• Name, email, phone number
• Payment details (processed securely via third-party gateways)
• Communication preferences

For Children (With Consent):

• Anonymized data for program participation
• Guardian-approved photos/videos (for impact reports)

3. How We Use Your Data

• Process donations and issue receipts
• Send program updates (with opt-out options)
• Improve our services through analytics
• Share impact stories (with consent for child beneficiaries)

4. Data Protection

We implement:

• SSL encryption for all data transfers
• Restricted access to child-related information
• Annual staff training on child data protection

5. Third-Party Sharing

We never sell your data. Limited sharing occurs with:

• Payment processors (Stripe/PayPal)
• Government agencies (for legal compliance)
• Trusted partners (e.g., schools for program delivery)

6. Children's Privacy

For beneficiaries under 18:

• Data collection requires guardian consent
• Photos/videos are anonymized where possible
• Right to erasure upon request

7. Your Rights

You may:

• Request access to your data
• Correct inaccuracies
• Withdraw consent (email: privacy@viaana.org)

8. Cookies

Our website uses essential cookies for functionality. Analytics cookies are optional (managed via cookie banner).

9. Policy Updates

Changes will be posted here with a revised "Last Updated" date.

10. Contact Us

For privacy concerns or data requests:

Data Protection Officer:
Email: info@viaanafoundation.org
Phone: +91-9920282984